Customer Care Responsibilities:

1. Assist all levels of customers with their technical and how-to questions over phone and email
2. Document all customer communications and provide proactive follow up
3. Provide an outstanding care experience to ensure customer loyalty
4. On-going relationship management with larger accounts
5. Help on-board enterprise level customers

Technical Support Responsibilities:

1. Investigate, duplicate and communicate feature issues
2. Log issues with detailed steps. Must be able to communicate steps technically and to a novice computer user
3. Use product knowledge to find workarounds
4. Update logs with customer counts and severity

Recommended Skills:

1. Strong Communication Skills
2. Problem Solving Skills
3. Basic Knowledge of Mac and PC
4. College degree or one to two years related experience
5. Must have at least a lite SlideRocket.com account and be aware of SlideRocket’s capabilities
6. Familiar with Zendesk
7. Knowledge of PowerPoint, Keynote and Google Docs